Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Account Management owns the customer-facing self-service channels and the agent portal tooling that frontline support and customers depend on — operationally critical surfaces that directly affect customer experience, support efficiency, and fraud/risk outcomes. As we shift the platform toward agentic account updates and consolidate agent tooling, the scope, cross-service integrations, and vendor touchpoints grow substantially; this increases technical risk and the need for rigorous, end-to-end technical stewardship.
We’re hiring a Staff Software Engineer / Technical Lead to be the team’s consistent technical owner: you’ll set technical direction, make architecture and rollout tradeoffs, and own operational readiness — observability, incident playbooks, and structured post-launch validation. You’ll lead designs for agentic workflows and Self Service Account Management feature... Click Apply to read the full job description.