At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Global Support & Partnerships team is a critical and unique part of helping Lyft succeed in our purpose to Serve and Connect. We support Lyft's international growth by developing integration platforms that seamlessly link global customers to an exceptional customer care experience.
We go beyond simply supporting customers; we build the foundational infrastructure that turns every support interaction into a moment of genuine connection. Whether supporting our established North American community or welcoming new users worldwide, we ensure a unified, reliable, and efficient experience for riders, drivers, applicants and support agents alike.
We are looking for an experienced technical leader who can support our global ambition by designing, owning, and scaling the Global Support Platform.