Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups. The best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue. THE ROLE As a Staff Engineer at Dovetail, you operate as a force multiplier. Your impact is measured less by the code you write alone and more by the technical direction you set, the hard problems you unblock, and the engineers you make better around you. You'll take on our most ambiguous, highest-leverage problems, the ones that cross team boundaries and don't have an obvious owner. You'll set architectural direction for systems that process unstructured customer data at scale, and you'll make the calls that shape how we build for the next stag... Click Apply to read the full job description.