About Us
HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We proudly support a global and growing community of over 2 million businesses, including agencies, consultants, and organizations across industries. HighLevel equips users with the tools needed to capture, nurture, and convert leads into loyal customers.
As of mid-2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events daily. Our platform manages over 470 terabytes of data across five databases, operates through a network of 250+ microservices, and supports more than 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software — we are building a global community rooted in creativity, collaboration, and impact. We cultivate a culture where innovation thrives, ideas are celebrated, and people come first.
Our Impact
As of mid-2025, our platform powers over 1.5 billion messages, generates more than 200 million leads, and facilitates over 20 million conversations every month for the 2+ million businesses we serve. Behind those numbers are real people growing their companies and connecting with customers — and we help make that happen.
Learn more about us on our YouTube Channel or Blog Posts.
Who You Are
As the Sr. Manager of Workforce Management (WFM), you will lead the strategic direction, systems, and operational excellence of workforce planning across all customer-facing functions. You are both a strategic thinker and an execution-focused operator who can translate business growth plans into scalable workforce strategies.
You will oversee forecasting, capacity planning, scheduling strategy, and real-time management while leading and developing a high-performing WFM team. This role requires strong cross-functional influence, executive communication, and ownership of long-term workforce planning aligned with company growth objectives.
You are energized by building scalable systems, improving forecast accuracy, optimizing cost-to-serve, and driving operational performance through data-driven decisions.
What You’ll Be Doing
Lead and Scale the WFM Function
Lead, develop, and scale a team of workforce analysts and schedulers across regions.
Establish best practices, performance standards, and governance for workforce planning.
Create clear career paths, development plans, and performance frameworks for the WFM team.
Foster a culture of accountability, analytical rigor, and continuous improvement.
Own Strategic Workforce Planning
Develop and maintain short-, mid-, and long-term capacity models aligned to revenue growth, seasonality, and product expansion.
Partner with Finance, People Ops, BI, and RevOps to drive headcount planning and hiring strategies.
Build scenario planning models to support executive de