This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager, Technical Support based in United States. This is a senior leadership opportunity responsible for shaping and scaling global technical support operations within a fast-paced SaaS environment.You will lead support managers and teams while driving consistent, high-quality customer experiences across regions and support tiers.The role combines strategic planning with hands-on operational leadership, using data and technology to improve performance and scalability.You will own critical support metrics, identify operational opportunities, and establish processes that improve resolution times, quality, and customer effort.A key focus will be using AI and automation thoughtfully to streamline workflows, strengthen knowledge management, and increase team productivity.You’ll work closely with Product, Engineering, and Customer Success to turn customer insights into meaningful product and service improvements.The role is ideal for an experienced people leader who thrives on transformation, operational excellence, and building high-performing global te... Click Apply to read the full job description.