Sr. Manager, Strategic Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager, Strategic Customer Success based in the United States. This is a strategic leadership opportunity focused on driving technical adoption, customer value, retention, and expansion across a portfolio of enterprise cybersecurity customers. You will lead a team of Technical Advisors and establish the operating model, playbooks, and engagement standards that enable scalable customer success. The role combines people leadership, technical advisory expertise, executive engagement, and data-driven decision-making. You will work closely with account management, solutions engineering, product, and engineering teams to remove barriers to adoption and amplify customer outcomes. Success will be measured through stronger platform adoption, consumption, retention, and expansion. You will also serve as a senior escalation point for complex strategic accounts and help shape how customer insights influence product priorities. This remote role is ideal for a systems-oriented leader who can move comfortably between strategic planning and deep technical conversat... Click Apply to read the full job description.