Sr. Manager, AI & Machine Learning

AI AT ZAPIER

At Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.




Job posted: 2/20/2026

Location: North America, Europe, the Middle East, and Africa (Preferred Time Zone EST, PST, CST, MST)

List of countries we can't hire from https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit



HI THERE!

Are you ready to lead a dynamic and innovative team at the forefront of AI and Machine Learning? We’re thrilled to invite you to join the Data team at Zapier as a Senior Manager, Machine Learning & AI.

You’ll play a critical role in shaping our AI & ML strategy, guiding the development and deployment of cutting-edge models, platforms, and tools, and empowering teams across Zapier to leverage AI & ML effectively. Your leadership will be instrumental in scaling our AI/ML capabilities and outcomes—balancing platform enablement work (that helps product teams build with AI/ML faster and more safely) with applied delivery work (that ships high-impact AI/ML solutions directly and through reusable AI/ML data products). You’ll partner closely with senior leaders across Product and Engineering to ensure our AI/ML investments deliver tangible business value and align with our overall company goals.

- Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/

- Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/

- Zapier Guide to Remote Work https://zapier.com/learn/remote-work/

- Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/

- Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/


ABOUT YOU

- You have 8+ years of experience in Machine Learning and AI with a track record of leading teams and projects that deliver high-impact solutions. You have experience leading the end-to-end lifecycle of ML projects, from ideation to deployment and monitoring, and are familiar with the challenges and opportunities in scaling ML/AI systems.

- You possess strong leadership and strategic planning skills. You’ve successfully led technical teams - both engineers and managers - through ambiguity, set clear goals, and driven your organization to meet them. You have a knack for aligning AI/ML strategies with business objectives and can effectively communicate the value of these technologies to both technical and non-technical stakeholders.

- You have deep technical expertise in ML/AI, including a strong understanding of model development, evaluation, data pipeline optimization, and depl