This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. IT Support Analyst based in Canada. This is an excellent opportunity for an experienced IT professional to take on a senior technical support role within a fast-paced managed services environment. You will serve as the primary escalation point for complex technical issues while contributing to infrastructure projects, system maintenance, and continuous service improvement. Working with modern cloud and enterprise technologies, you will help ensure reliable IT operations for a diverse client base while mentoring junior team members and promoting technical excellence. This role is ideal for someone who enjoys troubleshooting challenging environments, collaborating across teams, and delivering exceptional customer service with a proactive mindset.