Sr. Genesys Cloud Implementation Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Genesys Cloud Implementation Engineer based in United States. This senior engineering role focuses on designing, implementing, upgrading, and supporting Genesys Cloud solutions for enterprise customer care environments.You will serve as a lead technical resource across implementation projects, post-implementation support, and complex customer challenges.The position combines solution architecture, Genesys Cloud CX configuration, VoIP engineering, troubleshooting, and client-facing delivery.You will collaborate closely with project managers, technical account managers, sales teams, and engineering groups to deliver high-quality solutions on time and within budget.The role also provides opportunities to work with modern cloud contact center technologies, APIs, web services, and integration frameworks.Success requires strong technical judgment, excellent customer service, and the ability to balance project milestones with ongoing support needs.You will join a collaborative environment that values professional development, innovation, quality, and sustai... Click Apply to read the full job description.