Striim, (pronounced “stream” with two i’s for integration and intelligence), is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers. At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity.
Striim is hiring a Senior Field Engineer to be a technical leader who will engage with our customers throughout the life cycle of the Striim Platform. A Sr Field Engineer will partner with a Technical Account Manager to create a guided customer journey through all implementation phases, including new customer onboarding, solution architecture strategy, and technical enablement. This is a highly customer-focused role, driving toward operational excellence, continuous learning, and mission-critical innovation. This is a fully technical and hands-on position.
Responsibilities
- Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process.
- Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges.
- Support the seamless transition from pre-sales prototypes to post-sales production scale experiences.
- Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim.
- Be the Striim product expert, coach, and trusted technical advisor during deployment.
- Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation.
- Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim.
- Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting.
- Track customer issues, collaborate with support on customer-training-related matters, and work with customer to develop and track product feature requests (PFRs).
- Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable).