Sr. Director, Global Support Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Director, Global Support Operations based in United States. This is a transformational senior leadership opportunity focused on redefining how global customer support operates at scale. The role will shape a multi-year support operations strategy centered on customer experience, operational excellence, data, automation, and artificial intelligence. You will lead globally distributed teams while driving the transition from reactive support toward proactive, digital-first customer success. Working closely with product, engineering, revenue, marketing, and AI teams, you will turn customer insights into enterprise-level decisions and product improvements. The position combines strategic leadership with hands-on transformation across support technologies, processes, governance, and performance management. This opportunity is ideal for an experienced support executive who thrives in complex global environments and sees AI as a powerful driver of customer and operational value.