Sr. Director, AI Powered Service Delivery & Automation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Director, AI Powered Service Delivery & Automation based in Brazil. This senior leadership role will define and execute the strategy for AI-powered managed services, transforming traditional application management services (AMS) into an intelligent, automation-enabled delivery organization. You will lead the adoption of artificial intelligence, agentic workflows, AIOps, observability, and autonomous operations across ERP and cloud platforms. The position combines strategic direction with technical and operational leadership to improve service quality, engineer productivity, and customer outcomes. You will establish global automation capabilities, build a Center of Excellence, and drive adoption across geographically distributed teams. Success will be measured through increased automated resolution, reduced manual effort and cost-to-serve, and improved service margins. This is an opportunity to shape next-generation enterprise support services and deliver measurable business impact at global scale.