Sr. Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in the United States. The Sr. Customer Success Manager will serve as a strategic partner to enterprise customers, helping them achieve measurable business outcomes and long-term value.You’ll manage the customer journey from post-onboarding and training through expansion opportunities and renewal.The role combines relationship management, data analysis, strategic planning, and consultative customer engagement.You’ll work closely with senior customer stakeholders to understand objectives, establish KPIs, and translate performance data into actionable insights.By proactively identifying churn risks and growth opportunities, you’ll play a direct role in customer retention and account expansion.You’ll collaborate across sales, product, data science, and customer success teams to deliver a consistently high-quality customer experience.This is an opportunity for an experienced customer success professional to make a meaningful impact within a fast-paced enterprise software environment.