Sr Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Customer Success Manager based in the United States. The Senior Customer Success Manager will lead relationships with a portfolio of strategic merchant accounts within the global payments industry. This role focuses on driving customer retention, revenue growth, and long-term value through effective account management and strategic guidance. Acting as a trusted advisor, you will help clients optimize their payment strategies, adopt innovative solutions, and achieve their business objectives. You will collaborate closely with internal teams across sales, support, consulting, operations, finance, and leadership to deliver an exceptional customer experience. The position combines commercial ownership, executive-level engagement, and payments expertise to strengthen customer partnerships. This is an opportunity to influence strategic business outcomes while contributing to the evolution of the global payments ecosystem.