This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Specialist, Retention based in Canada. This customer-focused role is designed for a persuasive and empathetic professional who can turn challenging customer interactions into opportunities to build loyalty. Working remotely from Ontario, you will support customers considering downgrading or disconnecting their services. You will identify their needs, address concerns, and create tailored solutions that demonstrate lasting value. The role combines customer service, retention, sales, negotiation, and problem-solving in a performance-driven environment. Success requires resilience, strong communication, and the ability to consistently meet or exceed quality and KPI expectations. You will also have opportunities to develop your sales and technology expertise while contributing to a positive customer experience.