About the Role
We're looking for a highly technical Solutions Engineer to help mobile and web developers build better user experiences. At Embrace, we're the only user-focused observability solution built on OpenTelemetry, providing frontend teams with the insights they need to understand real customer impact across 100M+ devices and growing.
What You’ll Do
- Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
- Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand
- Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives
- Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
- Directly impact product direction by suggesting improvements for customers day to day
- Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
- Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation
Our Ideal Candidate will have:
- 3+ years experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company
- Experience with mobile or web development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools
- Working knowledge of Linux and/or Mac OS X command line
- Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred)
- A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution
- Excellent communication skills and comfortability writing and speaking with people to help them solve their issues
- High competency and low ego, you have a passion for helping people both inside and outside of your company
- Willingness to travel for both customer-facing activities (technical workshops, integration support, relationship building) and quarterly internal team collaboration gatherings
- Diploma in Computer Science, Mathematics or related discipline preferred
On target earnings (OTE) for this role are $130,000-$160,000. Actual