Solutions Engineer - Public Safety - East North Central US

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.

About the Role:

Skydio is looking for seasoned Public Safety sUAS professionals to join our team of Solutions Engineers based out of Wisconsin, Illinois, Michigan, Indiana, or Ohio. In this capacity, you will be responsible for demonstrating Skydio’s true end to end solutions for public safety sUAS operations across a regional territory of State and local government agencies. In addition to direct experience with Public Safety sUAS operations, a successful candidate for this role will love to travel, have a strong understanding of the “Drone as First Responder” (DFR) CONOPs (professional experience preferred), and be detail oriented; able to conduct thorough discovery as well as capture customer feedback used to guide product development, and work cross functionally to prepare Customer Success Plans. Exceptional candidates will also have extensive product knowledge on commonly used public safety software solutions (CAD, VMS, etc), and a working knowledge of API integrations.

Solutions Engineers are critical members of the Skydio Sales Team and work with Account Executives to secure our customer’s business, but more importantly to ensure the long term success of their sUAS programs with Skydio by laying the proper foundations.

This position offers the flexibility of remote work, with an expected travel requirement of 50-75% and reports to the Sr Manager of SLED Solutions Engineering

How You’ll Make an Impact:

- Collaborate with our Nation’s Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Mid-Markets Accounts Team.

- Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems.

- Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products.

- Gather and analyze customer feedback to inform product improvements and enhancements.

- Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans

What Makes You a Good Fit:

- Strong understanding of drone technology, public safety sUAS operations, and regulatory compliance.

- Excellent problem-solving skills and abili