Solution Architect, Salesforce Voice

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Solution Architect, Salesforce Voice based in Canada. As a Solution Architect, Salesforce Voice, you will play a key role in designing and delivering innovative, AI-powered customer service and contact center solutions. You will work closely with clients to understand their business needs, translate complex requirements into scalable technical architectures, and lead end-to-end Salesforce implementations. Leveraging Salesforce Service Cloud Voice, Amazon Connect, and the broader Salesforce ecosystem, you will help organizations transform their customer experience and optimize contact center operations. You will collaborate with cross-functional teams, including AI specialists and technical experts, to deliver tailored solutions that drive measurable business outcomes. This role offers the opportunity to take ownership of enterprise-level projects, influence technical strategy, and work with cutting-edge technologies in a collaborative, innovation-driven environment.