This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Technical Support Lead based in United States. This role is an opportunity to become a key technical partner for customers using advanced digital identity and software solutions.You will manage complex support engagements, troubleshoot challenging technical issues, and deliver solutions that improve customer outcomes.The position combines technical expertise, customer interaction, and continuous improvement initiatives in a fast-paced environment.You will act as a subject matter expert, helping shape support processes, documentation, and product enhancements.Working across customer success, sales, and technical teams, you will influence the overall customer experience and product quality.This position is ideal for a proactive problem solver who enjoys ownership, collaboration, and solving mission-critical challenges.