Software Support Specialist I

We’re expanding our capabilities across Mexico, Brazil, Argentina, Colombia, Chile, and Peru, and we’re hiring a Software Support Specialist I to join our Technology support team!

Job Summary:

Software Support Specialist I is a role within our Technology Support team. This entry-level role is ideal for someone eager to learn and grow in a fast-paced environment. This role will act as an internal customer service representative, providing first-line support to end-users and ensuring smooth resolution of technical issues within the ERP system.

Main Duties & Responsibilities:

• Serve as the first point of contact for internal end-users, delivering exceptional customer service.
• Monitor and manage incoming support requests through the ticketing system.
• Troubleshoot basic software issues and provide clear, timely solutions.
• Escalate complex issues to senior team members or other departments as needed.