Software Support Engineer - Engines

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Software Support Engineer – Engines based in India. The Software Support Engineer will play a key role in delivering high-quality technical support for specialized prepress software solutions used in the packaging and printing industries. Acting as a trusted technical advisor and customer advocate, you will help clients resolve complex technical challenges while ensuring seamless software operations and deployment experiences. You will manage customer requests, investigate technical issues, and take ownership of problems from initial reporting through resolution. Working closely with customers, subject matter experts, and internal technical teams, you will ensure reliable service delivery and maximize the value customers receive from their software solutions. The position combines technical troubleshooting, customer relationship management, and continuous improvement in a collaborative, international environment. You will also have opportunities to expand your expertise in prepress technologies, web applications, and enterprise software support.