Please note: This is a remote role; however, candidates must currently reside in the United States and be legally authorized to work in the U.S. at the time of application.
ABOUT THE ROLE
SPECIFIC RESPONSIBILITIES
- Serve as the primary escalation point for unresolved cases from the Frontline team.
- Reproduce complex issues within sandbox or test environments to determine root cause.
- Conduct detailed log analysis, API tracing, and SQL-level data validation.
- Identify software defects and collaborate directly with Product Management & Engineering on debugging, verification, and fix validation.
- Partner with CloudOps to diagnose infrastructure, performance, or integration issues.
- Provide mentorship and technical guidance to Frontline Engineers.
- Contribute to internal documentation, technical training, and troubleshooting guides.
- Participate in post-mortems and defe