WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION & FLEXIBILITY
INDIA HYBRID: NOIDA
This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.
THE OPPORTUNITY
AS A SOFTWARE QUALITY ASSURANCE TEAM LEADER, YOU WILL CONTRIBUTE AND MANAGE CONFIGURATION PROJECTS ACROSS MULTIPLE WORK-STREAMS I.E., CALC, FORMS & LETTERS, AND WEB, AND WILL BE RESPONSIBLE FOR MANAGING DELIVERIES ON PROJECTS WITHIN DEFINED TIMELINES AND MEETING DEFINED KPI’S. THE APPLICATION DEVELOPMENT TEAM LEAD WILL MONITOR AND REPORT ON SYSTEM/RELEASE PERFORMANCE, IDENTIFY OPPORTUNITIES FOR OPTIMIZATION/IMPROVEMENT, AND ENSURE COMPLIANCE WITH RELEVANT BEST PRACTICES, REGULATIONS, AND STANDARDS. YOU WILL ALSO BE RESPONSIBLE TO MANAGE THE CONFIGURATION MANAGEMENT TEAM WITHIN A PROJECT AND ENSURE THAT TEAM MEMBERS HAVE THE NECESSARY SKILLS AND RESOURCES TO PERFORM THEIR DUTIES EFFECTIVELY.
RESPONSIBILITIES
- Performing Requirement Analysis, configuration, unit testing of different phases of client implementation life cycle on an ongoing basis.
- Developing and maintaining configuration baselines and version control.
Liaise with onshore Config lead\Requirement lead on clarifying requirements related questions.
- Liaise with Project Manager, Onshore config & QA to firm up on timelines and deliveries on projects.
- Responsible for smooth transition of new business/ process.
- Work in a team or individually (as required) to assist in smooth integration/transition of processes.
- Uses key performance indicators to monitor progress towards work group goals and drives for better results.
- Maintaining accurate configuration records and managing configuration items.
Perform Requirement Gap analysis early in the project.
- Executes/Reviews Code for accuracy/completeness and mapp