Software Engineer, Trust & Risk

🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values https://www.whatnot.com/careers and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces https://a16z.com/marketplace-100/ and were recently named the #1 Best Startup Employer in America http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8 by Forbes. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering blogs https://medium.com/whatnot-engineering and join us as we enable anyone to turn their passion into a business and bring people together through commerce.


💻 ROLE

The Trust and Risk, Fraud, and Integrity teams at Whatnot are responsible for building systems that help set clear expectations, encourage good behavior, and address issues fairly and efficiently. By combining proactive detection with transparent enforcement, we ensure Whatnot remains a safe and trustworthy place for both buyers and sellers..

We focus on:

- Policy enforcement and dispute resolution: Designing systems that set clear behavioral expectations, detect and address policy violations, and resolve disputes efficiently.

- Reusable, high-performance platforms: Building and maintaining scalable infrastructure that powers internal operations, automated and manual actioning systems, and advanced detection capabilities.

- Intelligent detection and prevention: Leveraging machine learning, behavioral analysis, and real-time interventions to stay ahead of evolving abuse patterns and protect both buyers and sellers.

- Continuous improvement: Using feedback loops and monitoring systems as managed assets for ongoing quality assurance and for strengthening algorithms, methodologies, and operational processes.

Together, these teams ensure Whatnot remains a trusted, safe, and thriving marketplace for all users.


WHAT YOU'LL DO:

- Design and develop systems to protect the platform: Build and iterate on production algorithms and infrastructures that mitigate systemic risks and safeguard buyers, sellers, and the broader Whatnot community.

- Balance risk and user experience: Proactively monitor the impact of protective systems on trusted users, ensuring interventions deliver more