Software Engineer - Support (USA Only - 100% Remote)

ABOUT US

Since 2013, we've been building a CRM that gets out of the way and helps teams sell more, faster. No manual data entry, just communication-first sales software designed to help SMBs succeed and scale.

We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person, 100% remote team focused on building Close so that no small, scaling business fails because it can't figure out sales.


ABOUT THE ROLE

Close's Support Engineering team is changing. What started as a technical support function has become something closer to an engineering team that happens to sit next to customers. Our Support Engineers spend roughly half the week in the support queue and half building projects like AI-powered drafting tools, autonomous reply systems, internal automation, customer-facing utilities. The queue gives you context but building is the job.

We're hiring another Support Engineer who combines strong customer empathy with a builder's mindset and solid Python skills. Someone who goes beyond troubleshooting - who owns problems end-to-end, spots opportunities to automate repetitive work, and builds tools that scale how we support customers. The ideal person here is technically curious, comfortable working with APIs and integrations, and uses Python to turn manual processes into reliable automation.


YOU ARE

- A builder first. You see a manual process and your instinct is to automate it. You've written scripts, built internal tools, or created workflows that saved real time - not as a side project, but as core work. You want a role where building is the main thing, not a bonus.

- Technically grounded. You have 1+ years writing Python to solve real problems - APIs, data transformations, automation. But beyond the code, you understand how the web actually works: what happens between a browser request and a rendered page, how APIs talk to each other, how data moves through systems. You're not just using tools - you understand what's underneath them.

- AI-fluent, not AI-dependent. You use Claude, ChatGPT, Copilot - whatever makes you faster. But you can explain every line of code you ship and you know when to put the AI down and debug by hand.

- Customer-empathetic. You've worked in customer-facing roles and you genuinely care about helping people succeed. You can explain technical concepts clearly and guide customers with friendly strength https://www.close.com/blog/wolf-or-lamb. The queue time isn't a chore for you - it's where you learn what to build next.

- A clear communicator. Your writing is structured and precise. You document your work, write bug reports that engineering actually appreciates, and collaborate effectively in an async-first, fully remote environment.

- Comfortable with autonomy. You take ownership of problems, move with urgency, and don't need heavy oversight. You're pragmatic over theoretical and have a bias toward action.

- Located in US time zones (ET, C