Small Business Coach

The role / impact You will be the primary guide for subscribers during their crucial first 90 days, ensuring they experience a smooth onboarding journey and achieve maximum satisfaction with our product. By conducting live product demonstrations and actively listening to customer pain points, you will provide tailored solutions and recommendations that help small businesses become more efficient. Your influence extends beyond initial setup; you will act as a consultant to identify opportunities for upselling or cross-selling relevant apps that align with specific business goals. Through documenting interactions and collaborating with internal teams, you will play a vital role in refining our product and positioning our software as the premier choice for customers. The team & how they connect: This team is part of the global Customer Success Management organisation, represented in North America by a close-knit group of fourteen individuals. Although we operate within a global framework, our local team in Denver connects frequently through monthly social gatherings and regular engagement to celebrate performance and share best practices. The team is currently working on - Onboarding