Site Reliability Engineer

ABOUT THE ROLE: 

Accela provides cutting-edge technology that enables government agencies to engage and serve their communities. The foundation of our technology is the Accela Civic Platform, a cloud-based platform that supports a broad ecosystem of solutions for permitting, licensing, planning, and public sector operations.

As a Site Reliability Engineer (SRE), you will be responsible for maintaining, monitoring, and improving the reliability, availability, performance, and scalability of Accela's cloud platform and SaaS services. You will work across cloud infrastructure, applications, and operational processes to ensure a seamless customer experience through proactive monitoring, incident response, automation, and continuous improvement.

This role combines cloud operations, production support, and reliability engineering, with a strong emphasis on hands-on administration of Microsoft Azure services, observability platforms, incident management, and operational excellence.

SPECIFIC RESPONSIBILITIES: