Dovetail is a rapidly growing global company on a mission to improve the quality of every thing. Our AI-native customer intelligence platform helps thousands of teams from Fortune 500 companies to innovative startups to bring together customer insights from across their organization.
We capture every sales call, survey, report, interview, support ticket, renewal call, usability test, and app review, and transform that raw data into actionable insights your product team can leverage. By helping our customers truly understand their users, we empower them to build better products, services, and experiences.
We’re seeking ambitious problem solvers from diverse backgrounds who are valued for their experience, passionate about their craft, and excited about the work we’re undertaking.
We're looking for SRE and DevOps Engineers to join our platform engineering team. Over the next 18 months, we will invest significant effort in growing our platform engineering team and the operational excellence they will drive across the business. You’ll bring relevant SRE experience to help us accelerate it.
What you will do
- Join our platform engineering team. You'll be a crucial part of our platform team, working closely with your engineering manager, technical product manager, and other engineers to evolve our internal systems and platforms.
- Own the technologies that power our engineering. You'll be responsible for cross-cutting technologies that support all Dovetail engineers in delivering value to our customers. You’ll directly impact delivery performance, developer experience, reliability, and the end-to-end customer experience by delivering excellent internal products.
- Support high-quality product infrastructure. Working with your team, you'll participate in the design and implementation of technical solutions for Dovetail’s platform, including infrastructure, application foundations, developer tooling, CI/CD, and observability.
- Help mature our operational health. You’ll bring an SRE mindset to promote operational practices within our platform and product teams. Your hard work will support state-of-the-art reliability and performance for our rapidly growing customer base.
- Support other engineers. We're scaling quickly, so you'll work with others to continually improve our software practices through code review, pair programming, design sparring, and career growth.
- Foster a culture of pragmatism. You'll maintain and foster a pragmatic approach to software development while also collaborating towards establishing detailed guidelines and standards for product development processes based on industry best practices and your experience.
What you will bring
- Experience in platform engineering. You'll have experience with technologies similar to TypeScript, GraphQL, Aurora PostgreSQL, AWS, containerization (EKS or ECS), serverless technologies, developer tooling, and infrastructure-as-code (Pulumi and Terraform). While you don’t need to