ServiceNow Lead, Business Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Lead, Business Analyst based in the United States. The ServiceNow Lead, Business Analyst will drive the functional delivery of a ServiceNow engagement, taking ownership of process design, requirements, and solution alignment. You will work closely with the client's Product Owner to assess business needs, prioritize the backlog, and maximize the use of out-of-the-box platform capabilities. Acting as the functional lead, you will guide development teams through requirements definition, configuration decisions, and testing. The role also involves coordinating Agile delivery activities and maintaining clear, actionable documentation. By applying generative and agentic AI, you will help accelerate requirements analysis, story creation, and solution validation. This is an opportunity to combine deep ServiceNow expertise with modern AI-driven delivery practices in a client-facing environment.