This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Business Consultant based in India. This role sits at the intersection of business process consulting, ServiceNow ITSM, and delivery management. You will bring structure to a complex backlog, transforming accumulated stories, enhancements, and incidents into prioritized, actionable work. The role combines requirements engineering with process improvement, stakeholder management, and delivery governance. You will work closely with client process owners, operational leaders, and platform architects to create predictable execution and measurable outcomes. A key part of the role is establishing meaningful delivery metrics and using them to communicate progress clearly to leadership. This is an opportunity for an experienced ServiceNow professional to become a trusted advisor while directly improving ITSM processes and delivery performance.