Service Desk Senior Analyst

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Service Desk Senior Analyst based in India. We are looking for an experienced Service Desk professional to provide advanced Level 2 technical support in a dynamic enterprise IT environment. In this role, you will investigate and resolve complex incidents and service requests across Microsoft 365, Windows endpoints, identity management, networking, and business applications. You will take ownership of escalated tickets, support critical incidents, and collaborate with engineering teams and other stakeholders to restore services efficiently. Beyond troubleshooting, you will contribute to knowledge development, operational improvements, automation, and service quality initiatives. This position offers the opportunity to strengthen IT operations while supporting secure, reliable, and high-performing digital workplace services.