WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we partner with organizations to design, deliver, and operate transformative customer experiences and enterprise systems. Leveraging strategic insight, advanced technology, and a people-first culture, we help clients engage customers, modernize operations, and scale their business and operate enterprise-scale managed services with confidence.
With a global team across North America, LATAM, EMEA, and APAC, we deliver end-to-end expertise across Strategy Consulting, Enterprise Technology, Cloud Engineering, Data & AI, and QA & Test Engineering. From modernizing legacy systems and integrating complex platforms to applying AI, automation, and advanced analytics, TELUS Digital enables seamless, efficient, and digitally powered customer experiences and managed services — all supported by the scale, security, and operational excellence of our multi-billion-dollar parent company.
Our Managing Director, Systems Engineering & Support, will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Toronto, ON, and Vancouver, BC.
THE OPPORTUNITY
As the Managing Director of Systems Engineering & Support at TELUS Digital Solutions, you will lead a global practice of ~2,200 professionals across North America, LATAM, EMEA, and APAC. This high-impact leadership role sits at the intersection of technology, operations, and business outcomes, driving enterprise modernization, AI-powered automation, and operational excellence.
In this role, you will:
- Lead commercial growth by defining and selling innovative systems engineering and managed services solutions, expanding client relationships, and positioning TELUS Digital as the go-to partner for enterprise modernization, AI-driven operations, and end-to-end transformation.
- Evolve and execute the global strategy for Systems Engineering & Support, scaling modern application development, integration, and managed services to drive client impact and market differentiation.
- Lead enterprise transformation programs that modernize legacy systems, optimize operations, and harness AI and automation to deliver measurable outcomes that drive business growth, operational efficiency, and enhanced customer experience.
- Build and evolve a high-performing global practice, mentoring leaders and teams across geographies to foster innovation, technical excellence, and operational excellence in systems engineering and managed services.
- Ensure delivery excellence for complex systems engineering and managed services initiatives, overseeing solution design, integration, and end-to-end operations for marquee client accounts to deliver tangible business outc