Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Omada IT department builds and operates resilient, scalable services that empower all of Omada.
The Senior Zendesk Systems Administrator is a senior individual contributor responsible for administering, operating, and continuously improving Omada’s Zendesk platform, which supports service operations across Care Delivery organizations.
This role applies deep platform expertise to design scalable workflows, implement automation, and maintain system reliability to ensure Zendesk effectively supports Omada’s service delivery operations. The position balances hands-on configuration with operational improvement and strategy deployment, ensuring the platform evolves alongside business needs while maintaining strong governance, documentation, and system stability.
The Senior Zendesk Systems Administrator partners closely with Member Services leadership, IT, Product, Engineering, and other cross-functional stakeholders to translate operational requirements into s