Senior Workforce Management Professional

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Workforce Management Professional based in United States. This is a senior-level workforce management opportunity focused on forecasting, capacity planning, and operational optimization across large-scale contact center environments.You will use advanced analytics and workforce management technologies to translate demand and staffing data into actionable business insights.The role partners closely with operations, marketing, HR, finance, IT, and external service providers to anticipate workforce needs.You will influence strategic decisions around staffing, service levels, utilization, budgeting, and future operational initiatives.The position offers the opportunity to improve forecasting methodologies, conduct workforce simulations, and shape long-term resource planning.This is a fully remote role within the U.S., combining analytical expertise with cross-functional collaboration and business advisory responsibilities.Success in this position requires strong quantitative thinking, attention to detail, communication skills, and hands-on workforce m... Click Apply to read the full job description.