Senior Vice President of Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Vice President of Customer Experience based in the United States. As Senior Vice President of Customer Experience, you will define and execute a global post-sales strategy designed to accelerate customer value, retention, adoption, and sustainable growth.You will lead a large, distributed organization spanning Professional Services, Customer Support, Customer Success, and Customer Enablement.The role combines executive leadership with hands-on ownership of global delivery models across enterprise cloud, contact center, AI, and agentic solutions.You will scale repeatable delivery and Forward Deployed capabilities to improve consistency, accelerate time-to-value, and demonstrate measurable customer ROI.Working closely with Product, Engineering, Sales, Revenue, and Marketing leaders, you will turn customer insights into product and go-to-market improvements.You will engage directly with strategic enterprise customers and senior executives while managing significant budgets, operational performance, and organizational growth.This is a high-impact oppo... Click Apply to read the full job description.