Senior Training Lead

About the role

Chime is building a world-class Member Services organization, and the quality of that experience starts long before a member ever reaches an agent. It starts with how well that agent was trained. We're creating this role to raise the bar on two things at once: how consistently training gets delivered across our partner network, and how accountable our BPO partners are for delivering it well. As our Sr. Training Lead, you'll own training governance for Operations and Member Experience, spend real time in the classroom at our vendor sites training new hire agents yourself, and hold our partners' training teams to a higher standard than they've been held to before.

This is a new role on our Learning, Training, and Content Operations team. It's remote, with approximately 30% domestic and international travel to our BPO partner sites.

In this role, you can expect to

• Own training execution across our lines of business, ensuring BPO trainers are facilitating our programs and content as expected, th... Click Apply to read the full job description.