Senior Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Specialist based in United States. The Senior Technical Support Specialist will provide advanced technical and functional support for customers using enterprise ERP integrations and financial technology solutions.This role combines deep ERP expertise, accounting knowledge, and troubleshooting skills to resolve complex customer challenges and deliver exceptional service experiences.The successful candidate will collaborate closely with Product, Engineering, Customer Success, and Implementation teams to improve customer outcomes and drive continuous product improvement.This position is ideal for a problem solver who enjoys analyzing technical issues, managing customer relationships, and translating business needs into effective solutions.The role offers the opportunity to work with leading ERP platforms, solve meaningful financial technology challenges, and contribute to scalable support processes.The ideal candidate will thrive in a fast-paced environment that values ownership, collaboration, innovation, and customer success.