This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Specialist based in United States. This role is ideal for a technically curious customer support professional who enjoys solving complex problems that go beyond standard troubleshooting guides. You will work with customers to diagnose issues across web forms, integrations, conditional logic, styling, and Salesforce-connected workflows. As a senior individual contributor, you will handle challenging cases while becoming a trusted technical resource for the broader support team. You will also help strengthen team capabilities through mentoring, documentation, case reviews, and knowledge sharing. The position offers meaningful exposure to product, engineering, and customer feedback loops. Success requires strong technical investigation skills, clear communication, empathy, and a genuine passion for helping others solve difficult problems.