Chainalysis is seeking a technically strong, customer-focused Senior Technical Solutions Engineer to serve as the escalation point for complex product and integration challenges across the Chainalysis platform. The role is focused on API troubleshooting, data operations, deployment support, and customer partnership — with additional responsibility for On-Premises deployment and maintenance workflows.
This individual will work directly with customers and internal teams to diagnose and resolve technical issues, guide clients through connecting their products to ours via our APIs, and execute data operations that keep our customers running smoothly. For our On-Premises customers, when needs arise, they will step in to deploy, maintain, and troubleshoot customer environments with confidence. Success in this role requires deep technical capability, an understanding of blockchain and crypto compliance workflows, and an exceptional ability to communicate clearly with both technical and non-technical audiences.
IN THIS ROLE, YOU'LL:
- Serve as the escalation point for complex technical issues across the Chainalysis product suite, including KYT (Know Your Transaction), Reactor (Cloud and On Premises), Data Solutions, and related APIs.
- Act as a technical resource during customer deployment projects, guiding clients through On Premises and API integration design, onboarding, and go-live.
- Diagnose and resolve API integration issues including authentication errors, rate limiting, timeout failures, and unexpected response behaviors.
- Execute bulk data operations using internal scripts and SQL, including data deletions, alert closures, transaction exports, and user migrations.
- Support data migration efforts, including bulk loading of historical transactions, organization-to-organization migrations, and legacy data imports.
- Advise customers on SSO/Identity integration (OIDC, SAML, Okta) and platform configuration best practices.
- Investigate data discrepancies, transaction processing failures, alert anomalies, and blockchain-specific issues across multiple networks and asset types.
- Develop and maintain working knowledge of blockchain networks, asset types, and protocol-specific behaviors to support customer investigations and troubleshoot chain-specific issues.
- Manage the On-Premises deployment lifecycle, including installation, infrastructure planning, data ingestion, version upgrades, and ongoing maintenance.
- Troubleshoot On-Premises server issues including data ingestion failures, service outages, data update delays, and resource constraints.
- Work within security-sensitive and restricted-access environments, including airgapped networks and law enforcement or government customer deployments.
- Support customers through On-Premises version upgrades and cloud migration planning, ensuring minimal disruption and data continuity.
- Travel to client sites as needed (approximately 15%) to support On-Premises software in