Senior Technical Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Customer Success Manager based in India. This role is designed for an experienced customer success professional who combines strong technical expertise with strategic relationship management skills.You will manage the success journey of enterprise and commercial customers, helping them maximize the value of technology solutions throughout their lifecycle.The position involves guiding customers through onboarding, adoption, optimization, and long-term retention while acting as a trusted technical advisor.You will collaborate with cross-functional teams including support, engineering, product, and account management to solve complex challenges and deliver measurable outcomes.This opportunity is ideal for someone passionate about SaaS, cybersecurity, identity management, and helping customers achieve business success through innovative technology.The role offers a remote-first environment with the opportunity to influence customer strategies, product improvements, and operational excellence.