This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Support Engineer based in the United States. This role is responsible for delivering reliable IT support across a growing, remote-first organization with a strong Apple and macOS environment.You will support end users with varying levels of technical expertise while maintaining the systems, applications, devices, and workflows they rely on every day.The position combines hands-on troubleshooting, endpoint administration, SaaS management, compliance support, and system administration.You will work closely with IT leadership to establish scalable support processes and continuously improve the employee technology experience.The role also provides opportunities to automate reporting, evaluate new technologies, and contribute to security and compliance initiatives.Strong communication and customer service skills are essential, as you will translate technical issues into clear, practical solutions.This is an ideal opportunity for a self-directed IT professional who enjoys solving complex problems in a distributed environment.