This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Support Consultant based in United States. This is a client-facing support role focused on helping organizations get the most value from their ERP and business applications.You will troubleshoot complex functional issues, manage escalated cases, and guide customers toward effective, sustainable solutions.The role combines hands-on application expertise with strong customer relationship management and service ownership.You will collaborate with support, consulting, sales, and internal teams to maintain service quality and improve the customer experience.Beyond resolving individual issues, you will identify recurring problems, contribute to knowledge resources, and help strengthen support processes.The environment is fast-paced and collaborative, with opportunities to deepen your ERP expertise and continuously develop new skills.Success in this position means delivering reliable solutions while building trust and long-term customer satisfaction.