This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Supervisor, Service Desk based in United States. This role leads a critical technical support function responsible for delivering reliable service experiences to employees and client-partners.The Senior Supervisor, Service Desk manages daily support operations, team performance, and service delivery across multiple platforms.You will guide a remote, distributed support team while improving processes, resolving complex issues, and enhancing user satisfaction.The position combines people leadership, operational excellence, analytics, and technical problem-solving in a fast-moving environment.You will help shape support strategies, establish best practices, and ensure service levels consistently meet business expectations.This is an opportunity for an experienced service desk leader to build high-performing teams and drive continuous improvement across technology operations.