M

Senior Strategic Operations Lead - Bank Charter

Mercury
16 days ago
Full-time
Remote
Worldwide
Remote Operations

Mercury is pursuing a bank charter: one of the most ambitious and consequential initiatives in the company’s history. We’re looking for a Sr. Program Manager to serve as the operational backbone of this effort, working directly alongside the Bank Management Team.

This is a high-visibility, high-impact role for someone who combines rigor and high-quality execution with the speed and scrappiness of a startup. You’ll own the day-to-day operating rhythm of Mercury’s charter pursuit, build the systems that give leadership visibility into how the program is actually operating, and drive execution across every cross-functional workstream. You’ll be a true thought partner to the team not just executing on their priorities, but helping shape them.

If you’re a problem seeker who thrives in ambiguity, creates structure where none exists, and holds a relentlessly high quality bar, this role is for you.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You’ll Do

Program Management & Execution

  • Own day-to-day program management for Mercury’s bank charter initiative: set roadmaps, track milestones, sequence work, and drive accountability across a broad set of cross-functional stakeholders
  • Build and run the operating rhythm of the charter program – ensuring teams move at high velocity with clarity on priorities, owners, and timelines
  • Drive execution across cross-functional workstreams, translating strategy into action and ensuring follow-through on key decisions
  • Surface risks early and clear blockers quickly – you’ll always know where things stand, what’s at risk, and what needs to escalate
  • Scope and run special projects within the broader charter effort – from readiness workstreams to operational build-outs

Reporting, Metrics & Visibility

  • Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility into how the charter program is operating
  • Prepare executive status updates, board materials, and investor-grade presentations
  • Drive disciplined reporting cadences – ensure clarity, alignment, and transparency across all charter workstreams without introducing bureaucracy 

Leadership Support & Stakeholder Management

  • Act as a thought partner to the bank management team 
  • Run leadership meetings: prepare agendas, capture decisions and action items, and drive foll