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Senior Staff Operations Engineer, AIOps

Airbnb
2 months ago
Full-time
Remote
Worldwide
Remote Other

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience. 

The Difference You Will Make:

As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence. Ops owns triage and resolution, proactive monitoring across networks, systems, applications, and cloud services via a homegrown observability platform, and drives process excellence through automation and shift-left programs. You will set the technical bar, model operational excellence, and ensure high-quality, reliable service.

  • Your scope includes leading projects across multiple products and platforms, delivering world-class outcomes that create customer and community value while balancing near- and long-term needs.
  • You will own the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations. You’ll drive execution by setting priorities, building accountability, and collaborating effectively across teams. You will partner with BizTech engineering teams to improve service efficiency and security, and lead 1–3 year operations architecture planning to connect production systems and improve compatibility and stability.
  • You will identify and eliminate recurring issues through scalable automation, improving operational performance and productivity. You’ll also lead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably.