Senior Solutions Consultant

Job Description

Why This Role? Why Now?

Are you an enterprise technology professional seeking to elevate your technical career within an internationally supportive, customer-centric environment? Zendesk invites you to join our growing Tokyo team as a Senior Solutions Consultant. This role offers the unique stability of an established global SaaS leader combined with the dynamic room to grow your regional technical presence.

You will manage the end-to-end technical pre-sales cycle for Japan’s leading enterprise and mid-market organizations. Instead of just executing generic product demonstrations, you will act as a valued strategic consultant—collaborating directly with domestic executives and our global product management teams to shape localized customer service technology models.

Who we’re looking for?

We are looking for a consultative professional who values clear relationship-building, meticulous problem-solving, and cross-functional team achievement. You are a technical specialist who values open communication, respects organizational collaboration, and is eager to continuously learn advanced scripting, cloud integration, and enterprise business intelligence frameworks.

What you’ll be doing

• Trusted Advisor Engagement: Manage the core technical relationships with prospective enterprise clients, building deep organizational alignment and trust.

• Technical Architecture Presentation: Articulate the definitive technical merits of Zendesk architectures to client Directors and C-level executives in partnership with local Sales divisions.

• RFI/RFP Proposal Alignment: Carefully map complex corporate client RFI/RFP functional specifications directly into clear, structured software solution designs.

• Proof of Concept Evaluation: Coordinate, build, and deliver structured software pilots and Proof of Concepts (PoCs) to validate technological efficacy for customers.

• Global Team Connection: Serve as a reliable, collaborative technical link across local Sales teams, regional Marketing, and global Engineering/Product departments.

• Market Insights Contribution: Identify local market requirement gaps and constructively leverage these scoping experiences to influence global product development plans.

What you bring to the role?

• Excellent interpersonal, listening, presentation, and technical documentation writing skills.

• A strong professional sense of ownership, dedication to team-wide objectives, and respect for customer happiness.

• A collaborative mindset that excels at working harmoniously with diverse, cross-functional, and multi-geographic teams.

Basic Qualifications:

• 5+ years of stable professional experience within pre-sales engineering, technical solutions consulting, or enterprise software sales ecosystems.

• Demonstrated experience evaluating and responding to detailed corporate RFI/RFP requirements.

• Practical experience leading customer software evaluations, pilots, or proof-of-concept projects.

• Bachelor’s degree or equivalent practical career experience.

• Open to local business travel as required by account schedules.

Preferred Qualifications:

• Foundational exposure to or baseline interest in web technologies (such as HTML, CSS, JavaScript, or REST APIs).

• Background in customer service environments, Call Center operations, or CCaaS platforms.

• Career background in software implementation consulting or enterprise product integration.

• Foundational knowledge of Customer Service Software, ITSM frameworks, Data Warehousing, or Business Intelligence tools.

#LI-MJ1

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.