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Senior Renewal Representative

Instructure
7 days ago
Full-time
Remote
Worldwide
Remote Other
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Responsibilities and Duties: - Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals. - Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities. - Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health. - Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data. - Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks. - Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments - Serve as... Click Apply to read the full job description.