This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Quality Analyst - ITOM/CSM based in India. This role offers the opportunity to drive quality across ServiceNow implementations and solutions in a collaborative, technology-focused environment.You will lead the planning, design, execution, and continuous improvement of testing activities across the software lifecycle.The position combines functional and non-functional testing with hands-on work across ServiceNow and automation frameworks.You will help ensure solutions are reliable, performant, user-friendly, and aligned with defined quality and business requirements.The role requires strong analytical thinking, attention to detail, and the ability to investigate complex issues and recommend effective corrective actions.You will collaborate with technical and project teams while contributing expertise in testing methodologies, ServiceNow, and automation.It is an excellent opportunity for an experienced QA professional looking to deepen their impact within enterprise ServiceNow environments.