Title: Senior Product Manager, Support AI Experimentation
Location: Remote, USA #remoteLI
About Toast:
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Are you bready* for a change? (Team Info)
The Support R&D team is shaping how hundreds of thousands of restaurants get help — and how Toast's care organization delivers it. Our scope spans three interconnected domains: the self-serve experiences customers use to understand their accounts, find answers, and resolve issues independently; the tools that empower Toast's human care agents to deliver fast, accurate, high-quality support via phone, chat, and email; and the AI-powered systems that deliver support directly — through chat and voice — at scale.
This is a high-leverage, high-visibility domain a... Click Apply to read the full job description.