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Senior Product Manager, Fulfillment (Remote)

Ezcaterinc
1 month ago
Full-time
Remote
Worldwide
Remote Product

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers.Β  We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

The Product Management team is looking for an experienced Senior Product Manager to focus on the ezCater restaurant partner Fulfillment Experience. In this position, you will build best-in-class tools and reporting to allow our restaurant partners to effectively and efficiently fulfill ezCater orders and create a great customer experience. You will partner with the engineering, user experience design, and research teams to understand the operations of our restaurant partners and ensure that we have the capabilities to fit seamlessly into their processes.

What You'll Do:

  • Drive the vision and develop a roadmap for the fulfilment platform for our restaurant partners.Β 
  • Ensure that our partners have the data and tools they need to complete ezCater orders
  • Develop internal tools to ensure our team can effectively support our partners during the fulfillment experienceΒ 
  • Leverage ML and AI to optimize the fulfilment process and identify orders that may be at risk
  • Tell a compelling story using research and data to evangelize the roadmap and vision.
  • Build deep empathy for ezCater partners and become their biggest champion.
  • Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, and other Product Managers to define, prioritize, and build new functionalities and improved restaurant partner experiences.
  • Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
  • Create and monitor the ongoing metrics that measure and define success.
  • Travel to Boston quarterly for planning and business reviews
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